Thursday, November 09, 2006

[RANT ALERT] sometimes it's the little things...

This is just me ranting, but I was just on the phone with my pediatrician's office to schedule a pre-op appointment for Dash's ear tubes (yes, he's getting tubes). When the call connected, I briefly heard the air in the reception desk area, was immediately put on hold without a greeting, then after less than a minute, disconnected. I called them right back and explained how I was disconnected to the receptionist and just got "[sigh] what were you calling about?" When I replied, "Okay! Someone hung up on me and I don't get an apology?" I got DEAD AIR.

Since I wasn't getting anywhere, I went ahead with scheduling the appointment, but brought the issue up again at the end of the conversation, because I was still upset about the poor treatment. The receptionist told me, "well, I don't know who you were talking to," and still refused to apologize.

My point here IS (and there is one) that this small rudeness reflects on the ENTIRE PRACTICE! not just whomever screwed up with the phone system. It doesn't matter WHO screwed up, it could have been anyone (even you) and sucking it up to YOUR CUSTOMER who is GIVING YOU $$$$ should be standard. WTF. How hard is it to say "I'm sorry for your inconvenience"?Seriously?


  1. I know, totally! How hard is common courtesy?

  2. eek! so sorry that happened to you. and they wonder why people just lose it in what appears initially to be a random "minor" event.

    in other news: both my kids have had tubes, so if you have any questions, feel free to give me a shout. in sum: they were the best things to happen to them ;-) (well, not the best in life, but you KWIM.)


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